At Francos of Canberra, our goal is to provide professional, innovative, and quality hair care services for all clients.
Before requesting or making an appointment, please take the time to thoroughly read our policies.
If you have any questions or concerns, please feel free to contact us at (02) 6247 9560 or (02) 6249 7991 or [email protected]
CANCELLATION & LAST MINUTE BOOKING POLICY
Your appointment is scheduled with accuracy and is reserved especially for you, Our Cancellation Policy is as follows:
For all Styling, Cut & Color appointments : We ask that you let us know of any cancellations at least 48 hours before your appointment. Cancellations with less than 48 hours notice can be charged 100% of the fee. For us to accommodate you and other patrons on time, if you are running a few minutes behind, please contact us and we can hold your appointment for up to 15 minutes . . . if we are able to accommodate the lateness, we reserve the right to start on other clients.
We understand that schedules change, but to make sure we have appointments available for other clients we kindly request that you always observe our Cancellation Policy. If you’re unable to make appointments days in advance, we recommend that you contact us as soon as possible.
We always accept last minute bookings and recommend using our Online Booking Portal to schedule an appointment, where you can book as little as 2 hours in advance.
CONFIRMATION OR CANCELLATION OF APPOINTMENTS
Appointment SMS reminders requesting you to confirm your appointment with us are sent via text message at least one day in advance of all appointments. We ask that you confirm your appointment via text by following the prompts from the confirmation message (the system will ask you to reply "Y" to confirm your appointment).
Should you need to cancel, reschedule, or make a change to your existing appointment, you may do so by:
PRICING
Pricing at Franco of Canberra is based on the average amount of time it takes to perform the desired service, products used to complete the service and the level of skill required to perform the service. Prices listed may be increased based on lenght, density, preparation work performed by our staff and if additional time or product are needed to perform the service. If you have a specific questions on pricing, please inquire prior to being serviced.
For color services, we are able to give close estimates only at time of booking, not definite prices before the service is completed, as the price can vary for the amount of hair color used to complete the service.
PAYMENT
We accept cash, Franco of Canberra Salon gift cards and all major credit and debit cards (Visa, Mastercard & American Express).
If you are not satisfied with the results of your salon service, due to a possible error by us, please contact the salon within 24 hours of your appointment. We will ask you to return to the salon for your hair to be visually assessed and have a one time complimentary adjustment performed within 3 to 5 business days of your appointment. We do not offer refunds on salon services.
ALLERGIES, MEDICAL CONDITIONS, MEDICATIONS
We kindly ask that you advise us of any illness, injury or changes to your health status prior to any services to be conducted. We cannot be held responsible if a client does not disclose pertinent health information.
FOOD
Outside food is strictly prohibited in the salon. Additionally, we ask that clients not discard any outside food within the salon's trash receptacles.
Thank you for taking the time to read our policies.
Franco of Canberra
Good Hair Reflects Your Story & Your Spirit
